How Care Control supports care providers in Wales

Thinking of going digital? Here’s how we help Welsh providers improve care delivery, reduce admin and meet regulatory expectations with ease.

Across Wales, care providers are under more pressure than ever to do more with less. Whether you’re managing a residential home, supported living service or a domiciliary care agency, the need for robust, flexible and compliant care management tools has never been more important.

That’s where digital care planning software like Care Control can make a real difference.

Care Control is trusted by over 1,000 providers across the UK and already supports a growing number of Welsh care services. While many digital systems have traditionally been designed with CQC in mind, our platform has been carefully developed to meet the needs of all UK nations – including alignment with Welsh regulations, standards and care priorities.

If you’re wondering how we support care providers in Wales specifically – and whether going digital is right for your service – this guide will walk you through everything you need to know.

 

Understanding regulation in Wales

 

Wales has its own care regulatory framework – the Regulation and Inspection of Social Care (Wales) Act 2016 (RISCA) – overseen by Care Inspectorate Wales (CIW).

While there are similarities to England’s CQC framework, there are also key differences – particularly in language, cultural context, and how well-being outcomes are assessed and monitored. In Wales, the emphasis is not only on safety and effectiveness, but on people’s voice, choice and control.

Care Control is built with these priorities in mind, helping providers across Wales to:

• Deliver consistent, person-centred care
• Monitor and evidence outcomes in real time
• Empower staff to spend less time on admin and more time with the people they support
• Stay inspection-ready, with every record securely stored and easy to find

 

What makes Care Control a good fit for Welsh providers?

 

1. Outcome-focused care planning

Care Control’s care planning tools allow you to track individual outcomes in a structured yet flexible way. You can create bespoke care plans tailored to each person’s needs, preferences and goals – and clearly record the steps taken to support their well-being.

Plans can be updated in real time, reviewed collaboratively, and aligned with any language or terminology preferred by the individual or required by your service.

Outcome tracking is visible and measurable, which is especially important for evidencing progress under the principles of RISCA and demonstrating how you support voice, choice and control.

 

2. Live auditing and compliance visibility

One of the biggest concerns for care providers is whether they can easily access the evidence they need for an inspection. With Care Control, every interaction is time-stamped, stored securely and visible in just a few clicks.

• All care plans, daily notes, risk assessments and audits are linked and accessible
• Managers can track outstanding actions, missed entries, overdue checks and more – before they become problems
• CIW inspectors can be shown full care journeys, complete with trend data, interventions and results

Whether you’re preparing for a routine inspection or responding to a specific incident, the information you need is always at your fingertips.

 

3. Medication and incident management

Digital MAR charts, medication audits, and incident logs are all built into the platform. These tools are designed to:

• Reduce medication errors
• Provide clear, accountable records of what was administered and when
• Ensure that follow-up actions are recorded and tracked
• Support safe and consistent practice across shifts

All medication entries are linked back to the individual’s care plan, ensuring nothing is siloed or lost across paper trails.

 

4. Rota, HR and training tools – all in one place

Care Control includes an integrated rota system and HR module, helping you keep your team organised, compliant and up to date.

You can:

• Manage staff rotas, sickness, holidays and shift cover with ease
• Track training expiry dates and mandatory learning in one central place
• Record supervisions, appraisals and disciplinary notes for easy reference

This level of oversight is vital for maintaining compliance with CIW expectations and ensuring your workforce is supported and well-managed.

 

5. Designed for all service types

Care Control is not a one-size-fits-all system. We support providers across a wide range of specialisms, including:

• Residential care
• Domiciliary care
• Supported living
• Nursing Homes
• Learning disabilities
• Autism services
• Mental health
• Case Management

No matter your registration category or service model, we can tailor your setup, training and implementation to fit your team.

 

Supporting providers across bilingual settings

 

In many Welsh communities, the ability to deliver bilingual services is more than a preference – it’s a regulatory and cultural expectation. That’s why Care Control includes built-in Welsh language support.

You can switch your system settings to display key interface elements – including headings, subheadings and field labels – in Welsh. This makes it easier for bilingual staff to navigate the system and ensures your care records reflect the language needs of the people you support.

We also support Welsh language input across custom fields and notes, giving you full flexibility to record care in whichever language is most appropriate.

At Care Control, we recognise the importance of language, culture and identity in care – and we’re committed to helping you embed this into your digital care journey.

 

Seamless onboarding and support – wherever you’re based

 

If you’re currently using paper, spreadsheets, or another system that’s no longer fit for purpose, making the switch to digital might feel daunting. We get that.

That’s why our implementation team is here to guide you every step of the way. From early-stage planning to go-live and beyond, we’ll help you:

• Migrate existing records safely and accurately
• Train your team in manageable stages, at a pace that suits you
• Customise your system to reflect your service structure and documentation
• Access ongoing support from real people who understand the care sector

We don’t just sell software – we become a digital partner to your organisation.

 

Why Welsh care providers are choosing Care Control

 

We’ve had a growing number of Welsh providers reach out in recent months with the same key concerns:

• How do we reduce paperwork and keep up with compliance?
• Can we evidence outcomes better to inspectors and commissioners?
• Is there a system that helps us support staff and service users?

Care Control answers all of these – and more.

With Care Control, providers across Wales are:

• Saving hours each week on admin and paperwork
• Feeling more prepared for inspections
• Improving communication between teams
• Delivering more consistent, high-quality care

 

Ready to explore your options?

 

If you’re a care provider in Wales thinking about going digital, now is the perfect time to take that next step. Our team is here to walk you through exactly how Care Control can support your service – from meeting CIW expectations to making day-to-day tasks simpler for your staff.

Whether you’d like a personalised demonstration, a chat about your current setup, or just some honest advice on what’s involved in going digital – we’re here to help.

📲 Book a free demo today and see how Care Control could work for your service
📞 Or get in touch with our friendly team to talk through your needs

Start your digital journey with confidence – and discover what’s possible with Care Control.