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How Care Control supports care providers in Northern Ireland

Care providers across Northern Ireland are working hard to deliver high-quality, person-centred support in an increasingly regulated and pressured environment. Whether you’re running a residential care home, supported living service, or home care agency, the demands of compliance, documentation and oversight can feel relentless.

The Regulation and Quality Improvement Authority (RQIA) plays a critical role in ensuring care services meet the required standards of safety, quality and governance. But for many providers, maintaining the right records and evidence can be time-consuming – especially if you’re still relying on paper or outdated digital systems.

Care Control is here to help. Our all-in-one digital care management software supports providers across the UK, including Northern Ireland, with the tools needed to simplify compliance, reduce admin and deliver truly person-led care.

In this post, we explore how Care Control aligns with the RQIA’s expectations and how we’re helping care teams across Northern Ireland improve the way they work.

Understanding the RQIA’s role

The RQIA is the independent body responsible for monitoring and inspecting health and social care services in Northern Ireland. It sets out clear minimum care standards that providers must meet, covering:

  • Quality of care and treatment

  • Protection and safeguarding

  • Management and leadership

  • Health and safety

  • Recordkeeping and governance

Inspections are both planned and unannounced, and providers must be able to demonstrate not just what they do, but how they do it – with clear, auditable evidence.

For care providers, that means having reliable systems in place to manage care planning, risk, medication, incidents, staffing, and reporting. Care Control is designed to bring all of this together in one simple, secure platform.

Supporting safe, effective and person-led care

Care Control’s digital platform helps you meet the core standards laid out by the RQIA by giving your team easy access to the information and tools they need to deliver safe, consistent and tailored support.

1. Comprehensive care planning

Care Control makes it easy to create and maintain detailed, individualised care plans that reflect each client’s unique needs, preferences and goals.

  • Record everything from life history and communication needs to health conditions and daily routines

  • Easily update plans when care needs change

  • Link support plans to risk assessments, medication, and outcomes

  • Set review reminders and track family or professional involvement

This ensures your service can show that care is not only being delivered, but is also reviewed, adapted and led by the person receiving it.

2. Embedded risk assessments

Our platform includes a full suite of risk assessment templates that can be tailored to your setting and client group.

  • Document risks related to mobility, behaviour, nutrition, safeguarding and more

  • Add control measures, assign responsibilities, and log reviews

  • Use alerts and reminders to flag any overdue updates

  • Maintain a live record of all assessments, with date-stamped changes

Having a digital risk framework in place helps you respond proactively and keeps your service compliant with key RQIA standards around safety and prevention.

3. Digital medication management (eMAR)

Medication management is one of the most commonly scrutinised areas during inspections. With Care Control’s eMAR module, you can:

  • Record all medications prescribed, administered or refused

  • Automatically flag missed doses or issues

  • Generate clear audit reports and full medication histories

  • Provide carers with live updates and dosage instructions

This reduces errors and ensures every medication entry is logged and traceable – supporting safer practice and easier inspection readiness.

Strengthening management and oversight

Strong leadership and good governance are central to the RQIA’s expectations. Care Control gives managers the tools they need to maintain oversight, evidence compliance, and drive quality improvement.

1. Real-time dashboards and reporting

Our system offers a live view of key activity and performance, including:

  • Care delivery trends, incidents and alerts

  • Rota and staffing patterns

  • Staff training and supervision records

  • Daily note summaries and outcome tracking

  • Custom reports for audits, inspections and internal reviews

Having this level of visibility helps managers act quickly, resolve concerns and demonstrate the effectiveness of their service.

2. Staff accountability and communication

With Care Control, all staff actions are time-stamped and securely logged. This ensures:

  • Clear handovers between shifts

  • Consistent access to up-to-date information

  • A reliable trail of who did what and when

  • Faster, more joined-up responses to changes in need or concern

The result is a more confident, informed workforce – and a service that is better prepared for inspections and quality reviews.

Preparing for unannounced inspections

Unannounced inspections can create stress for care teams – especially when relying on paper records or systems that don’t clearly show the full picture.

With Care Control, all your records are available digitally, in real time. That means:

  • No scrambling to find paperwork or fill in gaps

  • Instant access to care plans, medication records, risk assessments and training logs

  • Confidence that everything is date-stamped, consistent and easy to follow

Several of our customers in Northern Ireland have shared how much smoother their inspections have become since going digital – with inspectors able to view records quickly and clearly, helping the process stay focused on quality rather than admin.

Meeting the RQIA’s minimum care standards

Care Control is carefully designed to help providers meet the core areas of the RQIA’s minimum care standards, including:

  • Care and support – person-led planning, responsive delivery, outcome tracking

  • Health and wellbeing – digital health monitoring, alerts, and medication management

  • Protection and safeguarding – incident logging, risk control and oversight

  • Leadership and governance – real-time reporting, secure records, and audit readiness

  • Environment and safety – maintenance logs, infection control checks and policy tracking

Our platform supports services of all types and sizes – whether you’re running one care home or a group of services across the country.

Aligned with Northern Ireland’s future care vision

Northern Ireland’s care strategy is focused on delivering better integrated, more person-led care across communities. We support this by:

  • Enabling joined-up working with GPs, families and professionals

  • Supporting mobile care teams with remote access to records

  • Reducing admin time so more time can be spent on direct care and support

  • Helping providers of all sizes work smarter, not harder

Whether you’re aiming to improve quality, scale your service, or just spend less time on paperwork, Care Control can help you get there.

Getting started with Care Control

We know that changing systems is a big decision. That’s why we offer full onboarding support, tailored training for your team, and real-time assistance whenever you need it.

Care Control is already used by over 1,000 providers across the UK – including services in Northern Ireland – to simplify care management, improve quality and stay compliant with regulatory expectations.

If you’re ready to future-proof your service and free up more time to care, we’re ready to help.

📩 Book a free demonstration today and see how Care Control can support your service.

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