As a Care Control Systems Key Account Manager, you will play a vital role in nurturing and developing relationships with Care Control’s valued customers. You will act as the main liaison between these customers and Care Control, ensuring their satisfaction, successful product adoption, and continued partnership with us.

This role focuses on maintaining high standards of customer service, supporting customers in maximising the use of their Care Control solutions, and identifying opportunities for renewal, up-sell, and cross-sell within assigned accounts.

While you will operate with autonomy over your portfolio, you will report directly to the Head of Customer Services and work closely with Senior Account Managers, as well as internal teams, to ensure a consistent, high-quality customer experience across all accounts.

Travel to customer sites will be required as needed, with a minimum of two in-person meetings per year for each account. Attendance at trade shows and events may also be required periodically.