600+
Service Users
9+
Locations
Type of Care
Supported Living, Nursing, Day Centres, Home Care
Who are Best Lives?
Enhancing person centred support
We sat down with the team at Best Lives to discuss their experience of transitioning to Care Control and how the platform is supporting their specialist services across England and Scotland. Supporting people with learning disabilities, autism, and complex care needs requires flexibility, visibility, and truly person centred care planning. Best Lives shared how Care Control helped streamline operations, improve communication, and create a system tailored to the unique needs of the people they support.
How did the migration process from your previous system to Care Control go? Were there any aspects that stood out as especially positive or challenging?
Moving between systems within a large and diverse care organisation can be demanding, especially across multiple service types and locations. Care Control supported the transition with a collaborative and responsive approach, helping ensure the switch over remained as smooth and stress free as possible.
The Best Lives team highlighted how Care Control worked closely with them throughout implementation, listening carefully to feedback from managers and frontline teams. The flexibility of the system allowed processes and workflows to be adapted around the organisation’s specialist support requirements, ensuring the platform reflected the individuality of the people they support.
How has your experience with the Care Control team been?
The team at Best Lives described Care Control as approachable, responsive, and highly engaged throughout the rollout process. Open communication and ongoing collaboration helped teams quickly adapt to the new system while maintaining continuity of care across services.
They also shared how Care Control consistently responded to questions, feedback, and evolving operational requirements with enthusiasm and professionalism. This partnership approach helped ensure the system continued developing in line with the organisation’s person centred care model.
Best Lives has more than 90 years of experience delivering compassionate support for adults with learning disabilities, autism, and complex care needs. Operating across 13 locations throughout England and Scotland, the organisation provides a wide range of services including domiciliary care, residential care, supported living, and day opportunities.
Their approach focuses on promoting independence, wellbeing, inclusion, and meaningful community engagement through tailored support that is designed around each individual person.
Can you provide examples of how the new features have or will help improve your daily operations or client care?
Supporting over 600 people across residential care, supported living, domiciliary care, and day centre services requires a system capable of adapting to highly individual needs. Best Lives explained how Care Control has enabled them to create more personalised digital care records that better reflect each individual’s goals, preferences, communication needs, and support requirements.
The platform has also improved visibility across services, helping teams access information more efficiently while supporting safer, more consistent care delivery. By creating workflows tailored around both operational needs and individual outcomes, Best Lives can continue focusing on empowering people to live fulfilling and independent lives within their communities.
“Care Control supported us through every stage of the migration, ensuring minimal disruption across our services.
Their collaborative approach and flexible system have helped us create a more personalised, client centred service that truly reflects the people we support.”
About Best Lives
Best Lives is a leading social care provider supporting adults with learning disabilities, autism, and complex care needs across residential care, supported living, domiciliary care, and day services. With more than 90 years of experience, the organisation is dedicated to delivering compassionate, person centred support that empowers people to live independently and thrive within their communities.
Understanding the Challenges
As a large multi service care provider operating across 9 locations and supporting more than 600 people across England and Scotland, Best Lives required a digital care management system that could support a wide variety of care settings, workflows, and individual support needs.
The organisation needed a flexible and accessible solution capable of streamlining care planning, improving oversight across services, and supporting staff teams with accurate, person centred digital records.
Finding the Solution
Care Control worked closely with Best Lives to deliver a fully integrated digital care management solution tailored to the organisation’s diverse service provision. The system supports residential care, supported living, domiciliary care, and day services within one accessible platform, helping teams manage care efficiently across multiple locations.
Through customisable care planning, real time recording, and user friendly functionality, Care Control enables Best Lives to deliver consistent, high quality, person centred care while improving visibility, communication, and operational efficiency across all services.
