Delivering high quality domiciliary care depends on more than compassionate staff. It relies on a clear, well managed rota that keeps carers on time, supports consistent care, and helps teams respond quickly to change. As demand for home care grows, managing rotas efficiently has become more important than ever.
The All-in-One Care Management Ecosystem
The care sector is everchanging and so is the way services are managed. Care Control wants to ensure that care services are
An all-in-one digital care management ecosystem is no longer a future goal. It’s already becoming the standard across the sector. In fact, around 80% of adult social care providers in England now use digital social care records, covering over 90% of people receiving care (NHS England, Digitising the frontline).
But while digital adoption is rising, challenges still remain. Nearly 3 in 10 providers were still using paper-based systems in late 2024 (Local Government Association), and many services continue to juggle multiple systems, spreadsheets, and manual processes.
The result? More admin, more risk of error, and less time for care.
At Care Control, our focus is simple: bring everything into one place, reduce complexity, and give care providers more time back.
Over the past month, we’ve introduced a series of updates designed to do exactly that.
1. A Smarter Way to Schedule: The New Home Care Rota
Scheduling is one of the most time-consuming parts of running a home care service—and one of the easiest places for inefficiencies to build up.
According to the 2025 Adult Social Care Technology Survey, 63% of providers are already using digital rostering. But having a rota system alone isn’t enough, if your rota is not connected to the remainder of your application: the admin builds up elsewhere.
That’s why we’ve introduced a brand-new Home Care Rota in Care Control.
With an intuitive drag-and-drop interface, you can quickly assign visits, adjust shifts, and respond to last-minute changes without rebuilding your entire schedule.
But the real value comes from integration.
Your rota, when using Care Control, syncs directly with payroll, meaning the hours you schedule automatically feed into pay calculations. This removes duplicate data entry and reduces the risk of payroll errors.
When information lives in one place, staff spend less time chasing it and managers spend less time fixing it. Syncing with your payroll, which calculates holiday entitlement and hourly pay – therefore the hours worked, allows all this information to be stored in one place.
What this means for you:
- Faster rota management
- Reduced duplication of work
- Fewer errors across scheduling and payroll
- More time back for care delivery
2. My Hub Dashboard: Everything in One Place
One of the biggest challenges in care management isn’t a lack of information, it’s having the information spread across multiple systems.
NHS England describes digital social care records as a “one-stop shop” for care information, helping reduce paperwork and give staff more time to care (UK Government).
That’s exactly the thinking behind the enhanced My Hub Dashboard.
Benefits include:
- A centralised hub where you can find all the information you need at your finger tips.
- Easy navigation of the system
- Access to all the modules included within Care Control (with no modular pricing!)
Because when your information is connected, your service runs more smoothly.
Margo Chat: Smarter Support, Built Into Your Workflow
Time is one of the most valuable resources in care and too much of it is often lost searching for answers.
The UK Government estimates that digitising care records could save around 30 million admin hours every year, equating to at least 20 minutes saved per care worker, per shift.
That kind of efficiency doesn’t just come from going digital it comes from making systems easier to use and support easier to access.
With the latest improvements to Margo Chat, help is now built directly into Care Control.
Instead of leaving the system or searching through guides, you can get instant answers exactly where you’re working.
The Care Quality Commission (CQC) highlights that digital systems help staff respond more quickly to people’s needs and share information safely and securely.
Margo Chat supports this by reducing friction and helping your team stay productive throughout the day.
What this means for your team:
- Faster access to help and guidance
- Reduced disruption to workflows
- Greater confidence using the system
- More time focused on care
4. Introducing Cloud Payroll: A Modern Approach to Payroll in Care
Payroll is one of the most complex and time-sensitive areas of care management.
That’s why we’ve introduced Cloud Payroll, a modern replacement for Legacy Payroll within Care Control.
A Flexible Transition
Cloud Payroll has been designed to replace Legacy Payroll, but both systems can run alongside each other initially, allowing for a smooth and flexible transition.
Pay Bands & Role-Based Pay Structures
One of the most powerful new features is Pay Bands.
Pay Bands allow you to link pay structures directly to staff roles, creating a more consistent and transparent approach to pay across your organisation.
This makes it easier to:
- Standardise pay rates
- Manage hourly pay more effectively
- Ensure fairness and consistency
- Reduce payroll discrepancies
Clarity, Accuracy, and Control
With Cloud Payroll, you can also:
- Calculate holiday entitlement more easily
- Clearly understand staff earnings
- Reduce manual payroll calculations
- Align payroll directly with rota data
Because payroll is now connected to scheduling, your entire process becomes more streamlined: from assigning shifts to processing pay.
What this means for your service:
- Reduced payroll errors
- Improved transparency
- Less admin
- A more modern payroll system built for care providers
5. HR Records & Training: Fully Connected for Better Compliance
Compliance remains a key focus across the care sector and strong systems play a huge role in achieving it.
According to the latest CQC State of Care report, only 2% of care homes are rated Outstanding, while 29% are rated Requires Improvement and 4% Inadequate.
For providers, this highlights the importance of having clear visibility over staff records, training, and compliance.
With Care Control, HR records and training data are now fully connected and accessible through the My Hub Dashboard.
This gives you a complete view of each staff member in one place, helping you stay organised, prepared, and confident when it comes to inspections and audits.
Key advantages:
- Real-time visibility of training and compliance
- Easier tracking of staff development
- Faster audit preparation
- More efficient HR processes
Because better visibility leads to better outcomes.
Bringing It All Together
Digital is now the norm in social care but the real value comes from connection.
When your rota, payroll, HR records, training, and support tools all live in one place:
- Admin is reduced
- Errors are minimised
- Staff are better supported
- And more time is spent on care
At Care Control, that’s exactly what we aim to bring to our customers. Adding new features, improving what we have based on our customer feedback.
We are constantly following trends that appear within the NHS, recommendations from CQC, feedback from users: from management to the carers on the ground. Digital may be the norm, but it needs to be sustainable and adaptable FOR the people using it.
Stay Up to Date with Care Control
We’re continuously improving our platform to support care providers across the UK.
To learn more about these updates, explore our product pages or get in touch with our team.
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