12+
Service Users
Multi-locations
Locations
Type of Care
Residential, Home Care, Independant living, Complex care, Supported living.
Who are Diamond Care 2000 Limited?
DiamondCare 2000 Ltd
Care Control supported Diamond Care throughout their onboarding journey as a growing care provider, implementing a flexible digital care management system designed to support residential care, home care and independent living services. The platform provides a scalable foundation for growth, helping teams streamline care documentation, improve communication and deliver person-centred support whilst remaining adaptable to the evolving needs of the service.
Diamond Care began their journey with Care Control looking for a digital care management system capable of supporting their current services whilst providing the flexibility needed for future growth.
From the initial demonstration through to implementation, the team were impressed by Care Control’s ability to adapt to their service and provide a comprehensive solution within a single platform.
“From the very first meeting at the beginning of our journey, to attending the offices for a face to face meet regarding what the system can offer, highly impressed with the system overall.”
The team particularly valued the transparency, knowledge and support provided throughout the onboarding process, giving them confidence that they had chosen the right long-term partner for their organisation.
Care Control’s implementation process enabled Diamond Care to personalise the platform around their service requirements whilst maintaining a straightforward and user-friendly experience for staff.
The flexibility of the system, combined with structured support throughout setup, allowed the team to quickly gain confidence in digital processes and establish strong foundations ahead of going live.
“The personalisation that can be achieved, the ease of which this is implemented even for those less inclined to use tech.”
By simplifying implementation and reducing barriers to adoption, Care Control helped ensure staff felt comfortable and confident using the platform from day one.
“This is designed to be user friendly, not just a tag line in a sales pitch. It truly is.”
A key part of Diamond Care’s onboarding experience was the personalised training and ongoing support delivered by Natasha.
Through tailored training sessions, Natasha helped the team develop a deeper understanding of the platform whilst introducing features and workflows that would support both current operations and future growth plans.
“Natasha’s insight to our needs becomes very clear when they start to show you avenues of learning that you did not even know you needed, yet it all starts to click together.”
The team valued Natasha’s knowledge, responsiveness and commitment to finding solutions, helping them feel supported throughout the onboarding journey.
“Natasha has a great tool bag full of useful knowledge.”
“For those questions that did not have an immediate answer, Natasha always made us feel there was a resolution just around the corner.”
“We feel very safe knowing Care Control will grow with our home, the home can expand without fear of needed to change supplier, it has everything you need.”
– Richard Marley, Diamond Care 2000 Ltd.
About Diamond Care 2000 Ltd.
Diamond Care 2000 Ltd is a growing multi-service care provider delivering high-quality support across residential care, home care and independent living services. With over 60 years of experience in the care sector, the organisation is committed to providing person-centred support that promotes independence, dignity and quality of life for the people they support.
Supporting 12 individuals across their services, Diamond Care required a digital care management platform that could not only meet their current needs but also support future expansion. With ambitions for continued growth, the organisation sought a scalable solution capable of adapting alongside the service as it develops.
Understanding the Challenges
As a growing provider delivering multiple types of care, Diamond Care 2000 needed a system capable of supporting diverse care environments whilst remaining simple and intuitive for staff to use.
The team were looking for more than just a digital care system. They required a platform that could be personalised to their service, streamline day-to-day processes and provide confidence that future growth would not require a change of provider.
Alongside implementing a new system, Diamond Care wanted a structured onboarding experience that would empower staff with the knowledge and confidence needed to maximise the benefits of digital care management from day one.
Finding the Solution
Care Control worked closely with Diamond Care 2000 throughout their onboarding journey, providing tailored implementation support, comprehensive training and guidance designed around the unique needs of the service.
From the initial demonstrations through to go-live, the team recognised the flexibility and scalability of the platform, appreciating its ability to adapt to their service whilst remaining user-friendly for staff of all technical abilities.
“How it can adapt to our service and offer more in one package than most if not all other online systems out there.”
Dedicated onboarding support from Natasha helped the team explore new ways of working, identify opportunities for personalisation and build confidence in using the system effectively across the service.
“Natasha’s insight to our needs becomes very clear when they start to show you avenues of learning that you did not even know you needed, yet it all starts to click together.”
As Diamond Care continues to grow, Care Control remains a long-term partner, providing a platform capable of evolving alongside the organisation’s future ambitions.
“We feel very safe knowing Care Control will grow with our home, the home can expand without fear of needed to change supplier, it has everything you need.”
Following a successful implementation and go-live, Diamond Care has established strong digital foundations that will support both operational efficiency and future service development.
“Now we are live, we have achieved so much and we are proud even in this early stage.”
