The personal outcomes approach

What is the personal outcomes approach? 

A personal outcomes approach means acknowledging an individual’s strengths and working towards establishing a shared sense of purpose to which everyone can contribute. By responding to the priorities and goals which matter most to people, we can help to significantly improve their health and wellbeing. 

Examples of personal outcomes: 

“I want to cook my dinner on my own without anyone else’s help.”

“I would like to visit my sister and spend more time with her.”

Why is an outcomes approach important?

By focusing on what matters most to people, we can improve their health and well-being. The aim of an outcomes approach is to make sure that people who receive care and support are supported to live the best lives possible by building on their own strengths and capabilities.

Many services across health, social care, housing and beyond have now developed good practice around outcomes. Evidence shows this approach leads to better outcomes for the individuals being supported and for organisations adopting this approach. Workers across all sectors have identified the need to raise awareness of personal outcomes approaches and to share experience and evidence.

How can I help with personal outcomes? 

A great way to do this is by asking exploratory questions to try and understand their concerns and aspirations. Trying to understand what strengths, skills and motivations people have is the perfect way for setting achievable positive outcomes.

A good way to remember the core skills for having a good conversation with people is the word OARS: 

• Open ended questions
• Affirm – Notice strengths
• Listen Reflectively
• Summaries in an empowering way

Focusing on people’s strengths is a key part of an outcomes-focused approach, but this means asking the right kind of questions and letting the conversation flow. Remember to listen carefully and show empathy.

Click this link for a great resource to help start good conversations with those you support.