We appreciate that switching to a digital care management system from paper records can be a daunting prospect at first, so we’ve compiled a list of the most frequently asked questions about our care home management software to help you begin the process as quickly and easily as possible.

Have you got a question we’ve not answered below? Get in touch and we’ll send any information you need.

What is Care Management Software?

Care Management Software is essentially an electronic replacement for the paper-based recording system still used by many care homes. Rather than having to manually write (and decipher in some cases!) actions and rely on accurate handovers to make sure resident’s needs are met, Care Management Software keeps all records in one place and ensures that staff are kept up to date with their tasks. Reminders are automatically generated and care notes are readily accessible in case of audits.

Why should I use electronic recording instead of my old paper-based system?

Electronic recording means that your records are consistent, easily accessible and secure. There’s no more searching back through pages of records to find the information you need or trying to read hurried handwriting. Reminders and alerts are automatically generated by the system which reduces the risk of busy staff missing key actions and managers can easily get a complete overview of what’s been done and what needs to be actioned.

Care Control uses a fully secure storage system so all your data is safe, removing the need for costly archive storage. This also means that your records are organised and easily accessible in case of review, regulatory inspection or an enquiry from the resident’s family.

My staff are really busy and won't want to change to a new system. Is Care Control a lot of work to set up?
We understand that care staff are incredibly busy and some may be resistant to change because they think it will be more hassle for them. That’s why we make the transition as smooth as possible with comprehensive training and ongoing support. We can also provide hardware (tablet computers, TV screens etc) with the Care Control system already set up to save you time. Please contact us for costs.
My team aren't very technical. Is Care Contol software difficult to use?
Care Control software has been specifically designed to be as user friendly as possible. Many carers already using our software describe it as being as easy as using their mobile phone! We understand that some carers aren’t confident using mobile devices or computers, so we’ve designed the system with them in mind.
Is my service users' information safe?
Our system uses secure log ins to make sure data is only accessible to people who should be viewing it. We also have robust security in place to keep your resident’s data safe. If you need any specific information on the security Care Control uses, please contact us.
Can Care Control share information with our resident's family?
Yes, in fact this is one of the features our homes find particularly helpful! Care Control’s system allows you to give a service user’s family controlled access to their records via the app so they can see the care their family member is receiving.
Do I need my own tablet or smart device to use Care Control?
Our care management system is designed to operate on any tablet, mobile device or desktop computer. You can either use your own devices and load the Care Control software onto it, or you can buy devices from us that already have the software installed and are locked down to prevent the use of other apps.
Do you provide training or ongoing support?
Yes. We provide training before you go live with the system and ongoing support while you use it. There is also Care Control Academy, an e-learning platform to support training for all members of staff. We also offer free system updates and new releases over the life of your account with us.
We've tried other systems before and it didn't work. What makes Care Control different?
Our system was built by a care home owner with an in-depth understanding of the challenges and needs of the industry. That’s why we’ve built our system to be easy-to-use, easy to set up and with all the features a busy care team needs.
We use a paper system to evidence our care to the regulator. Is Care Control compliant with regulatory requirements on recording?
Provided you use it correctly (i.e. staff are accurately recording their actions and person-centred care plans are put in place), Care Control software can help provide a clear audit trail for provable compliance. Many of the homes already using our software have seen improvements to their ratings and we have many inspection report citations highlighting the benefits the system has brought to carer staff and service users.

Book a demo

Unlock your care potential

Using our Electronic Care Plans you will never look back! Get ready to unlock your care potential with Care Control!

To book a demonstration please call 01822 738100 or complete the form below. We’ll respond as soon as possible to arrange a convenient time.

    Read our Privacy Policy here.