Ongoing Support

Helpdesk support & assistance

On-Demand Support

Understanding your needs

Here at Care Control, we know that care isn’t a 9-5 job – it’s a 24/7 industry. This is why our ongoing support services are always available.

Our dedicated team of customer support specialists are just a phone call, email, or online chat away and can provide you with the assistance you require. If you’re not quite sure how something works or need some advice about one of our features, simply contact us and we will be happy to help you. There’s no such thing as a silly question – we’re here to provide you with the ongoing support you need whenever you need it.

Supporting Our Service Users

Here to help

When you implement our innovative care software in your business, we’ll provide you with a bespoke training plan that suits your organisation’s needs. This training programme is split into several sections, with regular ‘check ins’ designed to ensure you’re getting the best out of our system. However, you don’t need to wait until the end of your training programme to access our ongoing support services – we’re here for you at any time!

We offer ongoing support in a number of different ways. This can be over the phone, via your PC or in the form of a handy guide for you to have for future reference. We provide support services to hundreds of happy customers every day, offering tips on how to use our care management software and helping to troubleshoot technical issues. However you need support and whenever you need it – the Care Control team are here to help.

Our Support Centre

Resources for Care Control users

Our online support centre is the place to go for ongoing support and advice. Here, you can live chat with our customer support team, open remote access support, download Care Control Academy (an app with competency-based training modules) or submit a support ticket via our helpdesk form. Whatever kind of ongoing support you need, you can find it here!

Book a Demo

Unlock your care potential

If you’d like to learn more about how our care management software could benefit your business, please complete the form below. Alternatively, you can call us on 01822 738100 to speak with a member of the Care Control team.

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