The Wood Care Group is a family business that cares for almost 200 service users across 4 residential homes, including specialist dementia units.
The Wood Care Group had implemented an electronic care management system; however, it was not cloud based and was unable to meet the needs of the Directors. Being a multisite group, it was important for the Directors to be able to access information on all their homes at anytime without the need to travel to each home.
Regulatory and funding bodies can request historical care notes at any time, it is essential no information is missing. Sorting through piles of paperwork to retrieve the required information was time consuming. Some service users are CCG funded and payment can only be processed if records are complete.
The volume of archived paper records was continually growing, taking up increased storage space; space which could be used for residents.
The Managers were uncertain if the night staff were doing their job, there was no way of telling without visiting the home to check.
Helping to find
The Wood Care Group implemented Care Control across 3 of the homes initially. The Management team were first to learn the system and focussed on the Windows platform to configure Care Control to suit each home’s individual requirements. The care staff were trained on Care Control Mobile for recording and accessing care information, they found it so easy to use.