Behind the Screens: Bekki’s Care Experience

Here at Care Control, we have over 100 years of care experience amongst our staff, helping to give you the best customer service from people who can relate to some of the experiences you have. We have interviewed each person who has worked in care and put together a fact file on each person, so you can know more about the people behind Care Control. Discover Bekki’s Care Experience below:

Bekki’s Care Experience:

Bekki Stephens is part of our implementation team at Care Control and has been here for 4 months now. She has 9 years of care experience in a variety of care homes.

What type of care did you work in?

I worked in a variety of care homes, I started off working in learning disabilities, then I moved to elderly with dementia before going back into learning disabilities and finally moving into a mental health home.

Why did you want to go into care?

I did health and social care and knew I wanted to help people, but I didn’t know what I wanted to do. I also would see older people struggle with day-to-day tasks and want to help them, so it seemed right.

What was your favourite thing about working in care?

I enjoyed assisting people to be independent and to be able to go on trips with them. I was a key worker with my learning disability clients, and the relationships you built with them were great. With my elderly and dementia clients, I loved to hear about their histories, I worked with an ex-Olympian and an old mayor of Tavistock.

If you used digital planning software, how did it help your role as a carer?

I used Care Control when I worked at Yelverton Residential Home, and it saved me so much time. The paper would take loads of time when doing reports and reviews, the last thing you would need is to stop and write things down when you are rushed.

What is your favourite feature of Care Control?

My favourite thing about Care Control is that when we would do visits on the Moors, where there was no signal, it would carry on working in offline mode. I also like that all the information is in one place, as well as the memory box that was nice for the elderly clients.

What feature of Care Control would benefit you most if you went back into care?

When writing up care reviews, the fact everything is all in one place saves time and stops you from having to write up the same thing in multiple places.